Refund Policy

At SecurePay Solutions, we are committed to delivering high-quality digital services tailored to our clients' needs. We strive for 100% client satisfaction. However, due to the nature of our services, we have established the following refund policy to ensure clarity and transparency.

1. General Policy

Our services are intangible and customized, and therefore, not eligible for full refunds once the work has begun or deliverables have been shared. Refunds may only be issued under certain circumstances as outlined below.

2. Eligibility for Refund

Refunds may be considered only if:

• A project has not yet been initiated, and no resource hours have been allocated.
   
• The service delivered is entirely different from what was agreed upon in the final project scope.
   
• There is a failure to deliver the service due to internal issues on our part and no viable alternative solution can be provided.
   

3. Non-Refundable Scenarios

No refunds will be issued in the following situations:

• Delay in project delivery due to client’s lack of communication or delayed approvals.
   
• Change of mind after the project has started or resources have been deployed.
   
• Partial work delivered and approved by the client.
   
• Services such as consulting, profile evaluation, Content writing, digital planning, or custom content writing that have already been initiated or completed.
   
• Job assistance or career support services after resume/candidate profile submission or coordination has started.
   
• Any payment processing fee or bank charges incurred.
   

4. 90-Day Refund Request Window

If eligible, refund requests must be submitted within 90 days from the date of payment. Requests made after this period will not be accepted under any circumstances.

5. Refund Request Process

To request a refund, please email us at admin@securepay.solutions with the subject line “Refund Request – [Your Name]” and include:

• Your full name and contact information
   
• Service(s) purchased
   
• Date of payment
   
• Reason for refund request
   
• Any supporting documents or communication
   

We will respond within 5–7 business days with a resolution.  Once approved, refunds will be processed within 7 working days 

6. Dispute Resolution

7. Chargebacks & Fraudulent Claims

We consider chargebacks as potential fraud and reserve the right to contest them through the payment processor. We may also suspend further service access or report fraudulent activity if a chargeback is found to be unjustified.

8. Modifications to This Policy

SecurePay Solutions reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

If you have questions about this refund policy, please contact:

📧 admin@securepay.solutions